Unlimited Washing

1. Introduction

This Cookie Policy explains how Unlimited Washing Ltd uses cookies and similar technologies on our website and customer portal. It should be read together with our Privacy Policy and Terms and Conditions.

By using our website, you agree to our use of cookies as described in this policy.

1.1 What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can:

Remember your login status and preferences
Help the website function properly
Improve your experience by remembering your choices
Provide analytics about how visitors use the website

1.2 How we use cookies

We use cookies to:

Keep you logged in to your account
Remember your preferences and settings
Ensure our website and customer portal function correctly
Understand how visitors use our website (analytics)
Improve our services and user experience

We do NOT use cookies for:

Third-party advertising
Tracking you across other websites
Sharing your data with marketing companies
Building advertising profiles

2. Types of cookies we use

2.1 Essential cookies (strictly necessary)

These cookies are essential for our website and customer portal to function. Without these cookies, services you have requested (such as logging into your account) cannot be provided.

Essential cookies we use:

Cookie name	Purpose	Period
`laravel_session`	Maintains your login session and ensures the website functions correctly	2 hours (session)
`XSRF-TOKEN`	Security cookie that protects against Cross-Site Request Forgery (CSRF) attacks	2 hours (session)
`remember_web`	Remembers your login if you select "Remember Me" when logging in	5 years (or until you log out)

Can you refuse essential cookies? You can block or delete these cookies through your browser settings, but this will prevent you from logging in and using the customer portal.

Legal basis: These cookies are necessary for the performance of our contract with you (providing the Service you subscribed to). Under UK GDPR and PECR, we do not need your consent for strictly necessary cookies.

2.2 Analytics cookies (performance cookies)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and services.

Analytics cookies we use:

Cookie name	Provider	Purpose	Period
`_ga`	Google Analytics	Distinguishes unique visitors to the website	2 years
`_ga_*`	Google Analytics	Stores and counts page views	2 years
`_gid`	Google Analytics	Distinguishes unique visitors (short-term tracking)	24 hours

What data does Google Analytics collect?

Pages you visit on our website
Time spent on each page
How you arrived at our website (e.g., search engine, direct link)
Your approximate location (country/city level, not exact address)
Device type, browser, and operating system
Anonymized IP address

Important:

Google Analytics data is ANONYMIZED - it does not identify you personally
We have configured Google Analytics to anonymize IP addresses
We do NOT combine Google Analytics data with any personal data we hold about you
We use this data solely to improve our website - we do NOT share it with advertisers or marketing companies

Google's use of data: Google Analytics is provided by Google LLC. Google may use the analytics data in accordance with its own privacy policy: https://policies.google.com/privacy

Can you refuse analytics cookies? Yes. See Section 4 below for how to control cookies. Refusing analytics cookies will not affect your ability to use our website or customer portal.

Legal basis: Your consent (or legitimate interests for anonymized analytics, depending on configuration).

2.3 Functional cookies (preference cookies)

These cookies remember your preferences and choices to provide a more personalized experience.

Functional cookies we use:

Cookie name	Purpose	Period
`theme_preference`	Remembers your theme preference (if applicable)	1 year
`cookie_consent`	Remembers your cookie consent preferences	1 year

Can you refuse functional cookies? Yes, but you may need to re-enter your preferences each time you visit.

Legal basis: Your consent or legitimate interests (improving user experience).

2.4 Cookies we do NOT use

We want to be clear about what we DO NOT use:

Advertising cookies: We do not use cookies to track you for advertising purposes
Third-party marketing cookies: We do not allow third-party marketing companies to place cookies on our site
Social media tracking cookies: We do not use Facebook Pixel, Twitter tracking, or similar social media tracking technologies
Cross-site tracking cookies: We do not track you across other websites
Behavioral profiling cookies: We do not build profiles of your behavior for marketing purposes

3. Session cookies vs persistent cookies

3.1 Session cookies

What they are: Temporary cookies that are deleted when you close your browser.

Examples:

laravel_session - Keeps you logged in while browsing
XSRF-TOKEN - Security protection during your session

Purpose: Essential for the website to function during your visit.

3.2 Persistent cookies

What they are: Cookies that remain on your device for a set period (or until you manually delete them).

Examples:

remember_web - Keeps you logged in for up to 5 years (if you select "Remember Me")
_ga - Google Analytics tracking (2 years)
cookie_consent - Your cookie preferences (1 year)

Purpose: Provide convenience (stay logged in) and analytics.

4. How to control and delete cookies

4.1 Browser cookie settings

Most web browsers allow you to control cookies through their settings. You can:

Block all cookies
Block third-party cookies only
Delete cookies when you close your browser
Delete cookies manually at any time
Set exceptions for specific websites

How to manage cookies in different browsers:

Google Chrome: Settings > Privacy and security > Cookies and other site data
https://support.google.com/chrome/answer/95647
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions
https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Safari: Preferences > Privacy > Cookies and website data
https://support.apple.com/en-gb/guide/safari/sfri11471/mac

4.2 Opt out of Google Analytics

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on:

https://tools.google.com/dlpage/gaoptout

4.3 Do Not Track (DNT)

Some browsers offer a "Do Not Track" (DNT) setting. However, there is no universal standard for how websites should respond to DNT signals.

Currently, our website does not respond to DNT signals, but we do not use third-party advertising or tracking cookies regardless of DNT settings.

4.4 Mobile device settings

On mobile devices, you can control cookies and tracking through your device settings:

iOS (iPhone/iPad): Settings > Safari > Privacy & Security

Android: Settings > Google > Ads (to opt out of personalized ads) and browser settings for cookie control

4.5 Impact of blocking cookies

If you block or delete essential cookies:

You will not be able to log in to the customer portal
The website may not function correctly
You may not be able to access your account or subscription details

If you block analytics or functional cookies:

You can still use the website and customer portal normally
You may need to re-enter preferences each time you visit
We will have less information about how to improve our website

5. Third-party cookies

5.1 Google Analytics

As explained in Section 2.2, we use Google Analytics to understand how visitors use our website. Google Analytics sets cookies (_ga, _gid, etc.) to collect anonymized usage data.

Google's privacy policy: https://policies.google.com/privacy

How Google uses data from sites that use their services: https://policies.google.com/technologies/partner-sites

5.2 Stripe (payment processing)

When you make a payment, Stripe (our payment processor) may set cookies to process the payment securely and prevent fraud. These cookies are essential for payment processing.

Stripe's cookie policy: https://stripe.com/gb/cookie-settings

Stripe's privacy policy: https://stripe.com/gb/privacy

5.3 No other third-party cookies

We do NOT allow other third-party companies to set cookies on our website for advertising, marketing, or tracking purposes.

6. Similar technologies

6.1 Local storage

In addition to cookies, we may use browser local storage (HTML5 web storage) to store small amounts of data on your device, such as:

User preferences
Temporary data for improved performance
Session state information

Local storage works similarly to cookies but is not automatically sent with every request to our servers. You can clear local storage through your browser settings (usually in the same place as cookie settings).

6.2 Pixels and web beacons

We may use small invisible images (pixels or web beacons) in emails to track:

Whether you opened an email we sent you
Which links you clicked in the email

Purpose: This helps us understand which service emails are useful and improve our communications.

We do NOT use pixels for:

Sharing your email activity with third parties
Building advertising profiles
Tracking you across other websites

If you prefer not to be tracked via email pixels, you can disable image loading in your email client.

7. Updates to this cookie policy

We may update this Cookie Policy from time to time to reflect:

Changes in cookie usage
New cookies or technologies
Legal or regulatory changes
Improvements to our website

How we notify you:

We will post the updated Cookie Policy on this page
The "Last Updated" date at the bottom will be revised
For significant changes, we may display a notice on our website

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

8. Your consent

8.1 Consent for non-essential cookies

When you first visit our website, we will ask for your consent to use non-essential cookies (analytics and functional cookies).

You can:

Accept all: Allow all cookies for full functionality and analytics
Essential only: Only allow strictly necessary cookies
Customize: Choose which types of cookies to allow

8.2 Withdrawing consent

You can withdraw your consent for non-essential cookies at any time by:

Changing your browser cookie settings (see Section 4.1)
Deleting cookies from your browser
Contacting us at support@unlimitedwashing.co.uk

Withdrawing consent will not affect:

The lawfulness of processing before you withdrew consent
Your ability to use our website and customer portal (only essential cookies are required for functionality)

9. More information about cookies

If you would like to learn more about cookies in general, the following resources may be helpful:

All About Cookies: https://www.allaboutcookies.org/
ICO (UK Information Commissioner's Office): https://ico.org.uk/for-the-public/online/cookies/
About Cookies (UK): https://www.aboutcookies.org/

10. Contact us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: support@unlimitedwashing.co.uk

Email (general enquiries): info@unlimitedwashing.co.uk

Postal address:
Unlimited Washing Ltd
45 Leopold Street
Derby
England
DE1 2HF

11. Related documents

This Cookie Policy should be read together with:

Privacy Policy - how we collect, use, and protect your personal data
Terms and Conditions - governing your use of our Service

Last Updated: 17 November 2025

Version: 1.0

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